Plain words
For shoppers, merchants and agents alike. If something can’t be done, say why and what to do next. Never an error number.
Sepal is a store platform built so agents can take much of that work off your hands, while the decisions about money and access stay with people. That line is the whole idea.
Ask anyone who runs an online store where the week goes. Very little of it is choosing products or talking to the people who love them. Most of it is answering the same delivery question, fixing a product page, making a code, checking stock, and pulling numbers together for the accountant.
Agents can do a lot of that now. But a store is also money and access: refunds, payouts, who can sign in, which systems are connected. Those are decisions, and they belong to people.
So we built a platform where both are true at once: agents do the busywork, inside limits you set, and anything bigger waits for a person.
Every agent acts for a named person on your team, and only within the limits the store’s owner set. Some things are not a matter of limits at all. They are built so no agent can do them.
For shoppers, merchants and agents alike. If something can’t be done, say why and what to do next. Never an error number.
Staff and shoppers sign in with a code sent to their email. Nothing to leak, nothing to reuse.
Each change says who made it: a person, an agent and who it acted for, or a connected system.
Sepal is built for many stores, not tailored to one. Every choice is judged by whether it works for the next merchant too, even when it was first needed by our own shop.
Payments go to your own Stripe account and out to your bank. Sepal never holds them, and no agent can change where they go.
We run Tooth & Paste, a toothpaste shop selling to Canada and the United States, on Sepal. It opened to the public on November 13, 2026, with real payments and its warehouse system connected. Whatever we ask other merchants to trust, we trust with our own shop first.
Sepal is opening to new stores in small groups. Join the waiting list and we’ll help you set up, product by product.
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